RETURNS

There are no returns all sales final

EXCHANGES 

The customer has 30 days from date of purchase to request for an exchange.

If a customer wants to exchange sizes, there will be a $10.00 flat fee per shipping label issued. 
You may exchange sizes at our store at no additional cost. 

Returned items must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your exchange is granted.

Store address: 2642 SW 34th Ave, Amarillo, TX 79109

DEFECTS  

Customer agrees and accepts when placing orders that all merchandise purchased from headz up may come with some degree of imperfections. Minor degrees of imperfections will not be deemed as "defects". 

Major and obvious defects will be eligible for free returns.

Headz up has the right to determine what is considered "defect." 
If the product is not determined as "defective", the customer will be subject to a return fee. 

 LOST / STOLEN PACKAGE  

By shopping online at WWW.headzup806.COM, the customer assumes the risk of lost or stolen packages. 

Headz up ships with delivery confirmation. If the tracking number status shows as delivered, Headz up is not responsible for lost or stolen packages. 

Any issues with an order once item is scanned as delivered will have to be handled directly between the shipping company (i.e. USPS, UPS) and the buyer.

If your shipping address is susceptible to package thefts, we highly recommend one of the 2 options below:

A) Select "IN-STORE PICK UP" option at check out

B) Select "Standard Shipping (+SIGNATURE REQUIRED)" option at check out. 

**** Please beware, if you choose the "SIGNATURE REQUIRED" option, somebody must be present at the shipping address at time of delivery in order to sign for the package. If nobody is available to sign for the package, then you will need to contact your local USPS Post Office or UPS Store location to retrieve your package. Generally USPS and UPS will make 3 delivery attempts. If you do not accept the package within that time period and the package gets returned to to shipper, you will be incurred an additional shipping fee to have it re-shipped back to you (Market value shipping costs will be applied).